How to win through persuasion – turn conflict into negotiation!

Prepare systematically as a team: define negotiation objectives and develop a strategy
Conduct negotiations: deal with objections, conflict and criticism
Negotiate with confidence: safeguard protected areas and create room for manoeuvre
Communication for collaboration: focus on interests, not positions
Be persuasive: present arguments effectively with tools for speech and presentation
Never give in to pressure: defend against unfair attacks and “killer phrases”
Gain respect: turn the dispute into a joint search for common interests
Stay calm, persistent and fair: recognise and reduce stress factors
Use questioning techniques to create space for options
Set up objective procedures: involve experts and mediators